Terms of service

This is a courtesy translation. In the event of any discrepancy, the Spanish version shall prevail.

Last updated: 10 October 2026

These general terms govern the purchase of products through the online store tectonsafety.com, owned by TECTON SAFETY, S.L., in accordance with Spanish Law 7/1996 on Retail Trade, Royal Legislative Decree 1/2007 (consolidated General Law for the Protection of Consumers and Users) and the LSSI-CE. By placing an order, the customer declares to have read and accepted these terms.

1. Seller identification

  • Company name: TECTON SAFETY, S.L.
  • Tax ID (CIF): B26945733
  • Registered office: Calle de la Letra K, s/n, Hotel Alfa, Mercabarna, Zona Franca, 08040 Barcelona (Spain)
  • Registration details: registered with the Barcelona Companies Registry
  • Email: info@tectonsafety.com
  • Phone / WhatsApp: +34 665 790 228
  • Website: https://tectonsafety.com

2. Products and intended use

We sell fall arrest anchor points (PA-10 and PAD-20), Category III personal protective equipment compliant with EN 795:2012 and, where applicable, CEN/TS 16415:2013, with a certificate of conformity issued by a notified body, and mounting accessories (SDM-10, SDC-65 and SDT-100) for fixing them to different substrates. All products are designed and manufactured in Spain in AISI 304 stainless steel and carry permanent laser marking with reference and serial number.

The products are intended for installation and use by competent persons in work at height. Each unit is supplied with its instruction manual, which must be read in full before installation. The customer is responsible for verifying the suitability of the supporting structure (minimum strength stated on each data sheet), for installing in accordance with the mounting drawings and for the periodic inspections required by regulations. The information on the website does not replace a risk assessment or the judgement of a qualified technician.

3. Prices and taxes

Prices are expressed in euros and include the VAT applicable in Spain. Shipping costs are calculated and shown before the order is confirmed, depending on the destination. Price lists for distributors and professionals (net, excluding VAT) are shown to customers with a validated professional account; to apply them to an order, contact us. TECTON SAFETY, S.L. may change prices at any time without affecting orders already confirmed. In the event of an obvious typographical error in a price, we reserve the right to cancel the order, informing the customer and refunding any amount paid.

4. Ordering process

To buy, add the products to the cart, enter the shipping and billing details, choose the payment method and confirm the order. You will receive a confirmation email with the order details; that email constitutes the acknowledgement of receipt and the contract is concluded upon confirmation of payment. We keep the electronic contract document, which you can access from your account or request by email. The contract is concluded in Spanish.

5. Payment

You can pay with the methods shown at checkout (credit or debit card and other methods managed by secure gateways). Payment data is transmitted encrypted and is not stored by TECTON SAFETY, S.L.. For orders from professional customers with a validated account, other payment terms (bank transfer, 30-day payment) may be agreed subject to prior approval.

6. Shipping and delivery

We keep permanent stock in our Spanish warehouse. Orders to mainland Spain are dispatched within 24-48 working hours of payment confirmation by courier. For the Balearic Islands, Canary Islands, Ceuta, Melilla and other European Union countries, the lead time and cost are shown at checkout or confirmed by email before dispatch; shipments to the Canary Islands, Ceuta and Melilla may incur destination taxes and customs charges payable by the recipient. If a product is unavailable, we will inform you and you may choose to wait or cancel the order with a full refund. See the shipping and returns page.

Check the parcel on delivery; if it shows visible damage, note it on the carrier's delivery note and inform us within 24 hours with photographs.

7. Right of withdrawal (consumers)

If you buy as a consumer, you have 14 calendar days from receipt of the product to withdraw from the contract without giving any reason. To exercise it, send an unequivocal statement to info@tectonsafety.com (you may use the model form at the end of this page) and return the product within 14 days of that notice, in its original packaging, unused, uninstalled and with all its documentation. Return costs are borne by the customer. We will refund the price of the product and the standard shipping costs within 14 days of receiving the product or proof of its dispatch, by the same payment method.

Because they are personal protective equipment, an anchor that has been installed, marked, machined or loaded cannot be returned to service; in that case the product will be considered used and the return will not be accepted, or a loss of value equivalent to its price will apply. Withdrawal is also not accepted for made-to-measure products (for example test specimens with custom loads).

The right of withdrawal does not apply to purchases made by businesses or professionals in the course of their activity.

8. Warranties

Consumers: products are covered by the legal warranty of 3 years from delivery against lack of conformity, under Royal Legislative Decree 1/2007. During the first two years the lack of conformity is presumed to have existed at the time of delivery.

Professionals and companies: TECTON SAFETY, S.L. offers a commercial warranty of 2 years against manufacturing defects, without prejudice to the hidden-defects regime of the Commercial Code.

The warranty does not cover normal wear, damage from incorrect installation, overload, modification of the product, corrosion in environments not intended, or products that have arrested a fall (they must be withdrawn from service in accordance with the manual). The maximum service life of the anchors is 25 years from the manufacturing date, subject to periodic inspections by a qualified technician.

9. Traceability and safety notices

Each anchor carries an engraved serial number linked to the order. If we detected a defect affecting a batch, we would contact the buyers of that batch to inform them of the measures to be taken. Please keep your contact details up to date and keep the serial number of every installed unit.

10. Customer service and complaints

For any enquiry, incident or complaint you can contact info@tectonsafety.com or phone +34 665 790 228 (Monday to Friday, 8:00 to 17:00). Official complaint forms are available to consumers. Consumers may also use the Spanish Consumer Arbitration System and the consumer services of their autonomous community.

11. Applicable law and jurisdiction

These terms are governed by Spanish law. Any dispute shall be submitted to the Courts of Barcelona; if the customer is a consumer, to the courts of the consumer's domicile.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To TECTON SAFETY, S.L., Calle de la Letra K, s/n, Hotel Alfa, Mercabarna, Zona Franca, 08040 Barcelona (Spain), info@tectonsafety.com:
I hereby give notice that I withdraw from my contract of sale of the following goods: ____________________
Order no.: ________ · Received on: ________
Name of consumer: ____________________
Address of consumer: ____________________
Signature of consumer (only if this form is notified on paper) · Date: ________